1. Introduction

Welcome to the Suretrust Financial Services website. By accessing, browsing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use this website.

2. Services Provided

Suretrust Financial Services provides insurance and financial services solutions, including personal insurance, business insurance and related insurance services.

All services are subject to eligibility, regulatory requirements, insurer approval, underwriting criteria and the applicable policy terms and conditions. Nothing on this website guarantees approval of any insurance product, financial service or claim.

3. Use of This Website

The information provided on this website is for general information purposes only. It does not constitute financial, insurance, legal or professional advice.

You agree to use this website lawfully and responsibly. You may not misuse the website in any way, including attempting to gain unauthorised access, introducing harmful software, copying website content without permission, or using the website in a way that may damage its functionality.

4. Client Responsibilities

When engaging with Suretrust Financial Services, you agree to provide information that is true, accurate, complete and up to date.

You may be required to provide supporting documents, including proof of identity, proof of address, proof of income where applicable, company registration documents where applicable, and any additional documents required for insurance, compliance or regulatory purposes.

Clients are responsible for ensuring that all premiums, fees or other amounts due are paid on time. Failure to make payment may affect cover, claims or service delivery.

5. Privacy and Data Protection

Suretrust Financial Services is committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act, 2013.

Personal information collected through this website, contact forms, email communication or other channels will be used only for legitimate business purposes, including responding to enquiries, providing insurance or financial services, processing quote requests, client onboarding, compliance with legal and regulatory requirements, and service-related communication.

Suretrust Financial Services will take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

6. Accuracy of Information

While Suretrust Financial Services aims to keep the information on this website accurate and up to date, we do not guarantee that all information is complete, current or free from errors.

Website content may be updated, changed or removed at any time without prior notice.

7. Third-Party Providers and Links

Certain insurance products, services, claims processes or approvals may involve third-party providers, insurers, underwriters or service partners.

Suretrust Financial Services is not responsible for the actions, delays, decisions, terms or service delivery of third-party providers. Where this website contains links to third-party websites, these links are provided for convenience only and do not imply endorsement.

8. Limitation of Liability

Suretrust Financial Services will not be liable for any indirect, incidental, consequential or special loss or damage arising from the use of this website, reliance on website content, technical issues, third-party delays or circumstances beyond our reasonable control.

Insurance claims, benefits and cover are always subject to the relevant policy wording, exclusions, limits, terms and conditions.

9. Intellectual Property

All content on this website, including text, logos, graphics, images, design elements and other materials, is owned by or licensed to Suretrust Financial Services unless otherwise stated.

You may not copy, reproduce, distribute, modify or use any website content for commercial purposes without prior written consent from Suretrust Financial Services.

10. Compliance and Regulatory Requirements

Suretrust Financial Services may be required to collect and verify client information in line with applicable South African legislation, including but not limited to FICA and POPIA requirements.

Clients agree to provide the necessary information and documentation required for compliance, verification and service delivery.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute relating to the use of this website or these Terms and Conditions will be subject to South African law and jurisdiction.

12. Changes to These Terms and Conditions

Suretrust Financial Services reserves the right to amend, update or replace these Terms and Conditions at any time. Any updates will be published on this website.

Continued use of the website after changes have been posted will mean that you accept the updated Terms and Conditions.